---
title: Troubleshooting 2FA
description: Help with two-factor authentication (2FA), an opt-in feature that provides additional security for DataRobot users.

---

#  Troubleshooting 2FA {: #troubleshooting-2fa }

Two-factor authentication (2FA) is an opt-in feature that provides additional security for DataRobot users. See the full documentation for instructions on [setting up 2FA](2fa); see the tips below for troubleshooting assistance.

## I am receiving a message that my code is invalid {: #i-am-receiving-a-message-that-my-code-is-invalid  }

* Make sure that you have only one instance of DataRobot authentication in your authenticator app. Each time you scan the QR code, the authenticator app creates a new account based on that code. The code you enter must be associated with the QR code displayed, and with multiple entries, it can be unclear which code to enter.

**Solution**: Rename or delete any DataRobot accounts listed in your authentication app.

* To do this with Google, for example, click the pencil icon and select all accounts registered to DataRobot. Select **DELETE** and when prompted, select **REMOVE ACCOUNTS**. (To reinstate the account, you can toggle "Enable two-factor authentication" in **Settings** and recapture the QR code).

## So many codes! {: #so-many-codes  }

* Some authentication systems (Google, for example) add new accounts to the bottom of the list.

**Solution**: When prompted for a code, enter the last DataRobot entry.

## I lost my codes {: #i-lost-my-codes  }

**Solution**: If you lose access to your phone and recovery codes, contact your administrator or DataRobot Support.

## I no longer want to use 2FA {: #i-no-longer-want-to-use-2fa  }

**Solution**: Toggle the feature off on the [**Settings**](user-settings) page.

![](images/2fa-7.png)

Enter a 6-digit authentication code or a saved recovery code and click **Disable**. The feature is removed from your account, but you can re-enable it at any time.

## I forgot my password (but I have my code) {: #i-forgot-my-password-but-i-have-my-code }

**Solution**: From the login page, click **Don't Remember?** and then on the next screen, click **Reset Password**:

![](images/2fa-8.png)

When prompted, enter your authentication app code or, if you don't have your mobile device, click **Switch to recovery code** and enter one of your saved codes.

DataRobot will send a link to reset your password.
